When will my shipment arrive?
If the option selected at checkout is “ASAP”, we strive to have the first delivery arrive within 10-15 business days (M-F), so long as there aren’t any issues with the payment or delivery address.
If you choose a specific month as the "start month", the purchase will be charged to your credit card during the first week of the desired start month, and will arrive within 10-15 business days thereafter.
All subsequent craft beer shipments in a gift series will be processed in the middle of the month and will go out for delivery the final two weeks of each month, depending on your location relative to our shipping facility. Shipments can arrive as early as the 16th, and as late as the 30th. We do not guarantee specific delivery days of the week, calender dates, or charge dates. We do try to process your order and time your deliveries to arrive around the same time of the month.
Is an adult signature required?
YES! Since you are receiving alcohol, shipments require an adult signature at delivery by persons 21+ years old. We suggest shipping to a work address or to a residence where an adult is usually present to sign for the delivery. Shipments are typically delivered M-F, 8am-5pm (during working hours).
We send tracking numbers to the email address listed in your account record. It is also helpful to provide a phone number in case the carrier has trouble finding an address. Gift Givers always receive the initial tracking information. Gift Recipients will not get the first shipment's tracking information so as not to spoil the surprise. We recommend providing the Recipient's email so they can receive tracking information for any subsequent shipments.
The delivery company will make three delivery attempts in total, leaving a door tag/ postcard each time the attempt is missed. With that information the recipient can reach out to the carrier and either reschedule delivery or arrange a pick up depending on which options are available in their area.
Where do you ship?
We are unable to ship to AL, AR, KY, MS, SD & UT. We are unable to ship to P.O. Boxes, military APOs/FPOs/DPOs/MPOs or international addresses.
Can I choose the beers I receive?
The great part about joining our club is that we pick the best beers, so you don't have to.
How do I cancel my subscription?
You can cancel anytime after your first two shipments directly on your account page or by emailing email@example.com or calling 1-800-200-2959 8am-5pm PST.
By submitting your order for an Ongoing Membership you authorize to process the recurring charge to the credit or debit card you have provided until you cancel. You may cancel at any time. To cancel, you may login to your account, call 1-800-200-2959 or email customer service at firstname.lastname@example.org and let us know of your decision to cancel. The recipient will receive no further shipments as of that date as long as they have met the 2 shipment requirement.If a shipment has already been processed prior to cancellation, it will be shipped as normal and the customer will not receive another shipment thereafter. If no shipment is in transit when you cancel, but your account contains funds owed to you, we will post the funds to your credit or debit card within 3 business days.
- Recurring billing will only happen with Ongoing orders. If you select between 2-12 prepaid shipments, your membership will end after the selected number of shipments. There is a 2 shipment minimum for both prepaid and Ongoing memberships.
Are there any allergens I should be aware of in my shipment?
There could be! Beer includes common ingredients such as Wheat, Sorghum, Malted Barley or other grains, Hops, Yeast and possibly even some colorings, added preservatives and/or flavorings. Additionally, many craft breweries create their own recipes with added ingredients to make their brews stand out. These additions could include, but are not limited to: coffee, peanuts or other nuts, peanut butter, chocolate, fruits, chilies, vanilla, almonds, coconuts, and/or spices. This is not a complete list of ingredients or allergens that may be found in any of the craft beers we feature. It is important to read the beer label and tasting notes about each beer you consume. If there is any doubt or confusion about an ingredient, it is best to withhold from drinking that craft beer until your questions or concerns have been addressed.