Frequently Asked Questions
Q. When will my beer arrive each month?A. If the option selected at checkout is “ASAP”, we strive to have the beer will arrive within 10-15 business days (M-F), so long as there aren’t any issues with the payment or delivery address that we are shipping to.
If a specific month is set as the start month, the purchase will be charged to your credit card within the first week of the month, and the shipment will arrive within 10-15 business days thereafter.
All remaining shipments in a gift series will be processed in the middle of the month and will go out for delivery the final two weeks of each month, depending on your location relative to our shipping facility. Shipments can arrive as early as the 16th, and as late as the 30th. It really just depends! We do not guarantee specific delivery dates, charge dates, or days of the week, although we do try to process and have your consecutive shipment(s) arrive around the same time of the month.
Q. When will my beer Greeting Card be delivered?A. If you purchased a greeting card to mail directly to you or your recipient (as opposed to inside the box), the card will be printed out in our facility within 24 hours and sent out via the US Postal Service from our offices in Santa Barbara, California. If purchased on a Friday, the card will be printed out the following Monday. Cards will be received within 2-7 days, given the location of the recipient relative to our office here. If your beer order is expedited and you live on the east coast, the card will likely arrive after the beer.
Q. Is there a way to customize what kinds of beers I will receive?A. Yes, to a certain extent. You may request to exclude a specific style of beer only if you sign up for an ongoing membership with no predetermined end date. In any month we are featuring the beer you wish not to receive, you will not receive a shipment that particular month. Your shipments will resume in a subsequent month when your beer exclusion is not part of the regular beer package. Please keep in mind that as a beer-of-the-month club you will receive a diversity of styles from small producers around the country. Each producer has their own unique style-within-a-style. For instance, an IPA from a brewery in MA will most likely taste different from an IPA made by a brewery in CA. So we encourage you to be adventurous and try out some of those varietals you don’t normally gravitate to-- you might be surprised to find how much you like them! Please call us to request an exclusion.
Q. How do I update my address and/or credit card information?A. To access your account page online, simply log in up in the top right corner, and select the “Members” tab. If you are giving this as a gift, hit the “gift history” tab and view the gift. You’ll see a yellow dash mark next to ‘ship to address’ and that’s where you can add a new shipping address, and below that there is a yellow dash mark where you can edit the credit card. If this is something you set up for yourself, you can view your membership on the overview page or on the “my memberships” tab, and change it the same way you would a gift.
Q. Why did my shipment include cans?A. Craft Breweries across the nation are producing more award-winning craft beer in cans than ever. Aluminum cans are on the rise in the craft beer movement because they are unbreakable in shipping, airtight, and lightproof. Sunlight infiltrates glass bottles which can leave beer tasting skunky. Air can also creep in through under the metal bottle tops, allowing oxygen to permeate the beer and change the flavor too.
Cans are more eco-friendly and are allowed in many places where glass is actually prohibited, like beaches, lakes, parks, and even sporting venues and concerts. At Craft Beer Club we fully support the vision of each of the breweries that we work with, and up to 4 shipments out of a 12-month period we will include cans.
Q. What if I do not want my craft beer in cans?A. We do understand. For whatever reason you would like to strictly receive bottles (or receive only cans!) you won’t hurt our feelings. We respect your preference. Just give us a call or send us an email, and we will add notes to your account to only send you Craft Beer in bottles or cans. If you choose only bottles as an ongoing member we will skip the month when cans are featured. Ongoing members with a cans only preference will ship quarterly.
Q. Is an Adult Signature Required?A. Since you are receiving alcohol, our shipments require an adult signature at delivery, so we usually suggest shipping to a work address or to the home of a relative or friend who is home during the day since the vast majority of shipments will deliver M-F, 8-5 (during working hours).
We send tracking numbers via email to the email address listed with the shipping address so the recipient can plan accordingly - it's also helpful to have their phone number listed in case the carrier has trouble finding their address. If you are the gift giver receiving the gift recipients tracking information, you can update the email by login in to your account or calling us.
The carrier will make three delivery attempts in total, leaving a door tag/ postcard each time the attempt is missed. With that information the recipient can reach out to the carrier and either reschedule delivery or arrange a pick up depending on what options are available in their area.
If a shipment is returned to us, a reshipping charge may apply.
Q. I missed my shipment - what do I do now?A. If a shipment has returned to our facilities, please give us a call at 1-800-200-2959.
Provided we have contact information for the gift recipient, our customer service team will attempt to reach out to the recipient in order to get the package reshipped. If we do not hear back from either the gift giver or recipient with a better address or alternative shipping option, the account will be put on hold until we are contacted in order to avoid further returned shipments.
More than one returned shipment may result in an additional charge equal to the return fee imposed by the returning carrier.